Privacy Policy for Nandhana's
Last Updated: [31/10/2025]
1. Introduction
Welcome to Nandhana's Restaurant. We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how Nandhana's Restaurant ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our mobile application for home delivery and pick-up services (the "App") in Singapore.
By using our App, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access or use the App.
2. Information We Collect
We collect several types of information to provide and improve our services to you.
A. Personal Data You Provide Directly:
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Contact Details: Your name, delivery address, email address, and telephone number.
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Order Information: Details of the food and beverage orders you place through the App.
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Account Information: If you create an account, your login credentials (email and password).
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Payment Information: Your credit/debit card details or other payment service information. Note: We use secure, PCI-DSS compliant third-party payment processors. We do not store your full credit card details on our servers.
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Preferences: Your dietary preferences, favourite orders, and special delivery instructions.
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Communications: Records of your correspondence with us (e.g., customer support chats, feedback, or emails).
B. Information Collected Automatically:
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Device Information: We may collect information about the mobile device you use to access our App, including the device model, operating system, unique device identifiers, and mobile network information.
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Usage Data: We collect data on how you interact with the App, such as the features you use, the time and duration of your activities, and your IP address.
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Location Data: With your explicit permission, we may collect precise or approximate location data (via GPS and network signals) to show you the nearest restaurant, enable delivery services, and provide location-based promotions. You can enable or disable location services through your device settings.
3. How We Use Your Information
We use the information we collect for the following purposes, in compliance with the PDPA:
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To Fulfil Your Orders: To process your payments, communicate regarding your order, and deliver food to your specified location.
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To Manage Your Account: To create and manage your account, authenticate you, and provide customer support.
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To Improve Our Services: To analyze usage trends, understand your preferences, and improve the functionality and user experience of our App.
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To Communicate With You: To send you transactional messages (e.g., order confirmations, status updates), respond to your inquiries, and send you administrative information.
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For Marketing (With Your Consent): To send you promotional messages, newsletters, and information about special offers and new menu items. You can opt-out of receiving marketing communications at any time by using the "unsubscribe" link in our emails or contacting us directly.
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For Security and Fraud Prevention: To maintain the safety and security of our App, users, and services, and to detect and prevent fraudulent transactions.
4. How We Share Your Information
We do not sell, trade, or rent your personal data to third parties. We may share your data in the following situations:
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Service Providers: We share your data with trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and delivery logistics (e.g., delivery riders). These parties are contractually bound to use your data only for the services we request and to protect its confidentiality.
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Legal Obligations: We may disclose your information where required to do so by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety, or that of others.
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Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.
5. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer have a legitimate business need to process your personal data, we will delete or anonymize it.
6. Your Data Protection Rights under the PDPA
Under Singapore's PDPA, you have the right to:
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Access and Correction: You have the right to access and correct your personal data held by us. You can review and update much of this information directly in your App account settings. For other requests, please contact us.
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Withdraw Consent: You have the right to withdraw your consent for the collection, use, or disclosure of your personal data by contacting us. Please note that upon withdrawal, we may not be able to continue providing you with some of our services.
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Opt-out of Marketing: You can opt-out of receiving marketing communications from us at any time.
To exercise any of these rights, please contact us using the details provided at the end of this policy.
7. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL) for data transmission and secure servers for data storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
8. International Transfers
Your data is processed and stored on servers located in Singapore. If we ever need to transfer your data to a country outside Singapore, we will ensure that the transfer is subject to appropriate safeguards as required by the PDPA.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer (DPO) at:
Nandhana's Restaurant
Email: nandhanas@nandhanas.com
Address: Singapore
Phone: 69045490